Telecom System Administrator
Job ID: 501644 Posted 1 week ago
Dalla, Texas
Direct Hire
Network Engineering
Job Details
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IDR is seeking a Telecom System Administrator to join one of our top clients in Texas. This role is perfect for individuals who thrive in a dynamic environment and are eager to contribute to a growing team. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today!
Position Overview/Responsibilities for the Telecom System Administrator:- Provide operational support and administration for telecom systems, including Webex and 8×8 platforms.
- Engage in Telecom Expense Management (TEM) analysis and optimization to support cost-effective operations.
- Collaborate with service desk, infrastructure, and field technology teams to resolve escalations and support nearly 800 branches across the US and Canada. Participate in telecom/network projects, migrations, and vendor coordination.
- Maintain a customer-service focus, assisting with after-hours patching and on-call rotations.
Required Skills for Telecom System Administrator:
- Minimum of 5 years of experience in telecom administration with hands-on expertise in Webex, Webex Contact Center, and 8×8 PBX systems.
- Proficiency in Telecom Expense Management (TEM) and Mobile Device Management (MDM) platforms.
- Advanced Excel skills, including VLOOKUPs and pivot tables, for executive-level reporting.
- Experience with cellular provisioning, vendor management, and service desk support environments.
- Strong analytical and problem-solving abilities, with excellent communication and customer service skills.
What's in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization
- Close-knit and team-oriented culture
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Medical, Dental, Vision, and Life Insurance
- Clearly Rated's Best of Staffing® Client and Talent Award winner 12 years in a row
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Why Us?
IDR has been in business for over 25 years and offers access to hundreds of companies across the country to work for. For many of the contractors that work for us, there are some unique benefits to being a part of the IDR team. One specific benefit is that we believe our contractors are part of something bigger than yourself. We are an employee-owned company and in an ESOP (Employee Stock Ownership Plan), as the share price of our company grows, so does your equity in our company. Our contractors, as well as our internal employees, can participate in this plan after one year of service. In addition to joining our ESOP program, you will also receive weekly pay, 401k access, and access to three different benefit plans that cover 50% of the individual premiums along with access to unlimited behavioral health sessions with a licensed counselor.
About Us
IDR, Inc. is an award-winning, employee-owned staffing firm with headquarters in Alpharetta, GA and offices in the Nashville, Dallas, and Denver markets. Founded in 1998, IDR has grown to serve businesses and professionals across industries including IT, healthcare, accounting and finance, government services, and professional services. Recognized for our expertise and the high-touch approach of our Engagement Management Program, IDR continues to build rewarding partnerships with companies and consultants. Our best-in-class service has earned IDR ClearlyRated’s Best of Staffing Client and Talent awards for ten consecutive years, in addition to awards from Staffing Industry Analysts and Best and Brightest Companies to Work For. With our commitment to empowering talent and developing leaders, we’re passionate about what we do and how we do it, and we look forward to working with you.