Associate PS Producer
Job ID: 502472 Posted 19 hours ago
Los Angeles, California
Contract
All Other
$30-$40 / hour
Job Details
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IDR is seeking a Associate Player Support Producer to join one of our top clients for a remote opportunity. In this role, you will help ensure a seamless, high-quality player support experience by coordinating across product, technology, operations, and studio teams. You’ll drive operational readiness through clear documentation, aligned processes, and effective escalation support for live products and services within a fast-paced digital entertainment environment.
Position Overview for the Associate Player Support Producer:
- Support operational readiness for player support teams through documentation, escalation oversight, and cross-functional alignment
- Partner with subject matter experts and stakeholders to create, maintain, and distribute internal player support content and policies
- Represent player support operations and end-user impact during incidents and service degradation to help influence prioritization and resolution
- Coordinate requirements, track progress, and help ensure smooth launches and ongoing operations for features, products, and services
Requirements for the Associate Player Support Producer:
- Bachelor’s degree or equivalent professional experience
- Strong verbal and written communication skills, with the ability to align stakeholders across multiple teams
- Experience supporting complex projects that span cross-functional partners and shared dependencies
- Background in player support, customer support, service operations, or a closely related environment
- Ability to contribute to operational planning through documentation, process improvement, and incident/escalation support
What's in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success.
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.
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Why Us?
IDR has been in business for over 25 years and offers access to hundreds of companies across the country to work for. For many of the contractors that work for us, there are some unique benefits to being a part of the IDR team. One specific benefit is that we believe our contractors are part of something bigger than yourself. We are an employee-owned company and in an ESOP (Employee Stock Ownership Plan), as the share price of our company grows, so does your equity in our company. Our contractors, as well as our internal employees, can participate in this plan after one year of service. In addition to joining our ESOP program, you will also receive weekly pay, 401k access, and access to three different benefit plans that cover 50% of the individual premiums along with access to unlimited behavioral health sessions with a licensed counselor.
About Us
IDR, Inc. is an award-winning, employee-owned staffing firm with headquarters in Alpharetta, GA and offices in the Nashville, Dallas, and Denver markets. Founded in 1998, IDR has grown to serve businesses and professionals across industries including IT, healthcare, accounting and finance, government services, and professional services. Recognized for our expertise and the high-touch approach of our Engagement Management Program, IDR continues to build rewarding partnerships with companies and consultants. Our best-in-class service has earned IDR ClearlyRated’s Best of Staffing Client and Talent awards for ten consecutive years, in addition to awards from Staffing Industry Analysts and Best and Brightest Companies to Work For. With our commitment to empowering talent and developing leaders, we’re passionate about what we do and how we do it, and we look forward to working with you.