Associate PS Producer

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IDR is seeking a Associate Player Support Producer to join one of our top clients for a remote opportunity. In this role, you will help ensure a seamless, high-quality player support experience by coordinating across product, technology, operations, and studio teams. You’ll drive operational readiness through clear documentation, aligned processes, and effective escalation support for live products and services within a fast-paced digital entertainment environment.

Position Overview for the Associate Player Support Producer:

• Support operational readiness for player support teams through documentation, escalation oversight, and cross-functional alignment
• Partner with subject matter experts and stakeholders to create, maintain, and distribute internal player support content and policies
• Represent player support operations and end-user impact during incidents and service degradation to help influence prioritization and resolution
• Coordinate requirements, track progress, and help ensure smooth launches and ongoing operations for features, products, and services

Requirements for the Associate Player Support Producer:

• Bachelor’s degree or equivalent professional experience
• Strong verbal and written communication skills, with the ability to align stakeholders across multiple teams
• Experience supporting complex projects that span cross-functional partners and shared dependencies
• Background in player support, customer support, service operations, or a closely related environment
• Ability to contribute to operational planning through documentation, process improvement, and incident/escalation support

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-Remote   IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws. To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here. Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications. If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-inc.com

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